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Fees and refunds

Fees

  • There are no hidden charges in our fees which include all administrative and materials costs except where specified on the enrolment form.
  • These are due and payable at enrolment, whether or not you begin your course immediately.
  • You have a 14 day cooling off period, during which you may withdraw and receive a full refund, providing that you return all course materials in mint condition.
  • If you cancel your course within the cooling off period, but wish to keep the course materials, you will be charged the retail cost of these.
  • If you ask to pay your fees by installments, you are expected to make direct deposits of the agreed amount at regular intervals or be considered in default.
  • Any debtor who is in default of fees for more than 60 days my be referred for debt collection and will incur late fees and collection fees, in addition to any collection fees charged by the agency.
  • Defaulters may have their enrolment or course suspended until payments resume.
  • Under the existing training legislation, we have the right to withhold qualifications where there are unpaid fees

Fees totaling more than $1,500

  • In accordance with the Standards for Registered Training Organisations 2015, the maximum amount that may be collected in advance is $1500. Fees paid by an employer may be paid in full.
  • This means that if you enrol in a full fee-for-service qualification, you will pay by instalments. The first payment may be no more than $1500 in accordance with the standards.
  • You can elect to pay your fees in 4 instalments.
  • Instalment payments must be made according to the instalment agreement entered into and HBTA reserves the right to suspend training if the student is delinquent in paying fees.
  • We are also legally able to withhold issue of a qualification where the fees are not fully paid up at time of completion.

Refunds

  • All fees you pay are held in reserve until the cooling off period is past
  • For Corporate Clients, should a change of mind occur for the candidate enrolled in a qualification or Skill Set, and the candidate has not received any training resources or submitted any assessment’s, the fee may be deferred to another approved candidate. There is a $150 admin fee cost to transfer this change of enrolment.
  • If you begin training or return any assessments within the 14 day period you are deemed to have received a service and entered into a contract to pay fees for said service and no refund will be payable
  • Enrolling in a course with a face to face workshop component requires a deposit to cover the additional administrative and venue costs involved. If you do not attend, your deposit is non-refundable.
  • Under some circumstances, such as when a bereavement or family emergency results in a decision to withdraw, you may be granted a pro-rata refund at the discretion of the CEO.
  • You should read the full refund policy before you commit to enrolment. The enrolment form includes a declaration that you have done this. For a full copy of the refund policy, click here.

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Various Payment Options Available

Corporate and Group Workshops Available on request

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Client Feedback

Leslie HoppingLeslie Hopping ★★★★★ Healthy Business Training Academy is more than an RTO, they are family. They are professional, thorough and efficient. Providing students with the latest qualifications and all the support needed for study success.mick oakleymick oakley ★★★★★ I recently completed some training with Carey Carson at HBTA. Careys professionalism via her connectivity on all forms of media and quick turnaround in assessments kept me focused and enthusiastic during my studiesCarey and HBTA come highly recommended if you are seeking to study or further your studiesMick RyanMick Ryan ★★★★★ I recently completed my TAE50122 Diploma of Vocational Education and Training, and I couldn't be more satisfied with the experience. The assessor was knowledgeable, supportive, and always available to provide guidance when needed.Having completed a number of training courses previously, the point of difference with this course I was particularly impressed with was the quality of the RPL resources, and how efficiently the course allowed me to demonstrate my competencies without unnecessary repetition.The entire process was straightforward and stress-free, which is a testament to the course’s excellent design and the professionalism of the staff.I highly recommend this course to anyone looking to gain recognition for their prior learning in a supportive and efficient manner!Tom TrambyTom Tramby ★★★★★ Great team to work with!Eden FindleyEden Findley ★★★★★ I was blessed to have none other than Christine Williamson as my trainer and assessor. Christine is a leading VET industry consultant and her years of experience and knowledge of the Australian VET sector enabled for my knowledge and growth to flourish during this process.The TAE is a highly complicated course but Christine's communication skills and applications of her shared experiences make this journey an exiting learning forum. I enjoyed every part of this process and highly recommend this organisation to anyone wanting to learn the craft of adult education.The entire process ran smoothly, professionally, and most of all ethically.I am looking forward to undergoing further training with HBTA in 2025 when I enrol into the Diploma of Quality Auditing. I do hope that Christine will be available to facilitate this course.Eden FindleyValerie ChongValerie Chong ★★★★★ I recently completed my online course TAE50122 with Healthy Business Training Academy and my experience has been exceptional from start to finish.INITIAL CONTACTFrom the moment I first reached out, Dowlene was knowledgeable and attentive to my needs, guiding me through the various course options available. Thanks to her insightful guidance, I qualified for some government funding I was previously unaware of. This level of support starkly contrasts my prior experiences with other RTOs, where the focus felt more like a sales pitch than genuine service. Choosing Healthy Business was undoubtedly the right decision.TRAINER AND ADMINISTRATION:Following my enrollment, the administrative process was seamless, thanks to the efficient coordinator who ensured all necessary information was in place for my online course. My first Zoom meeting with my trainer, Carey, was a delight. She made me feel welcomed and comfortable, encouraging me to share my purpose for taking the course. Throughtout the course, Carey was always approachable and provided invaluable guidance whenever I needed assistance with assessments. Our discussions, always left me feeling relieved and calm. Her prompt responses and timely assessment feedback were greatly appreciated.As a trainer and assessor with experience at a previous RTO, I can attest that the true culture of supporting students on their educational journey is embodied by Healthy Business. They genuinely prioritize helping students choose and succeed in their courses, making them a true testament to what an RTO should be.Thank you Healthy Business Training Academy Team!Conor HolohanConor Holohan ★★★★★ HBTA is an excellent RTO that provided me with great guidance during my Diploma of Training and Assessment. I would highly recommend Douwlene and the team.David HermansDavid Hermans ★★★★★ HBTA are a great RTO to work with, they have quick response times and are always helpfulkylie hkylie h ★★★★★ My experience was fantastic. Trainers are extremely supportive and helpful and will guide you through your training journey. I can't thank them enough!!!!Jono OloughlanJono Oloughlan ★★★★★ all though a difficult course, I found the training and trainers very fair in making the course as easy to understand as they could to make it relevant to meBrendan HeereyBrendan Heerey ★★★★★ The trainers here were great...always friendly and willing to help and very understanding of the frustrations attached to this courseLach RandLach Rand ★★★★★ Learner guides helped a lot when answering questions and completing assessment tasks. Received feedback very fast and was able to organise online face to face chats for any help I required. Very helpful and knowledgeful trainer.rock01964rock01964 ★★★★★ I personally recommend HBTA!A professional team who supported my progress throughout my enrollment. Thank you.Kat RoddaKat Rodda ★★★★★ Douwlene and the team at HBTA are absolutely fantastic to study with. The support was second to none. I completed my study through redundancy and the emotional rollercoaster that comes along with that process. Douwlene was easy to connect with and supportive the whole way through and was able to push me out of my comfort zone to take the next steps of my career. With her genuine care and mentoring I was able to become South Australian VET student of the year 2023. I highly recommend HBTA to all and I look forward to furthering my professional development with them.Alex RidtirongAlex Ridtirong ★★★★★ Julie IrwinJulie Irwin ★★★★★ I wish I had started doing the Training and Assessment course years ago. I am finding the style of learning and access to my lecture really helpful. We have scheduled regular catch ups and it is helping me to focus and move through the assessments in a timely manner. I'd highly recommend doing a course with HBTAJoe Isaak6Joe Isaak6 ★★★★★ Great company with excellent assessors. Chris Williamson has been amazing and one of the best assessors i have ever met, Gabe is phenomenal in working whatever angle she can to help you and Douwlene Burdett plans everying ahead and trying to give you the best value possible. Well done team. Dr JoeScott AhernScott Ahern ★★★★★ Douwlene is wonderful,She gives fantastic support and isdelightful to deal with, thsnks so muchBernadette WirtzBernadette Wirtz ★★★★★ I had an amazing experience completing my Certificate IV in Training and Assessment (TAE40122) through Healthy Business Training Academy. Very professional and well organized systems, extremely supportive and skilled trainers, smooth communication and high quality learning materials and standards. I highly recommend this organisation to anyone looking to undertake further studyChrisy McIntoshChrisy McIntosh ★★★★★ HBTA are excellent to deal with from initial enquiry through to completion of your training. They provide prompt service and flexible options throughout and the assessments are clear and easy to understand what is required. Thank you HBTApouya khoshgoopouya khoshgoo ★★★★★ Great professional team. Did my Cert IV TAE10116 with HBTA. Highly recommended. Christine (my trainer) is the best!James O'RourkeJames O'Rourke ★★★★★ Great Company, would recommend to anyone looking to book your course.Used twice over the past 7 years to keep my qualifications up to date.Ayesha KhanAyesha Khan ★★★★★ Very supportive staff and management. I had an amazing experience with them doing TAE as a distant learner. They provided all the guidance and support required abd not once it felt like I am stranded or just left on my own. I did it at my pace but whenever I needed guidance, all queries were promptly answered in detail. Chris and Marc are the best trainers!Daniel HarrisDaniel Harris ★★★★★ I recently completed the Cert IV Training and Assessment course with HBTA utilizing the intensive 5 day in class delivery method.I can say with certainty that this was an excellent investment over and above the web only packages available.Chris Jones who was our Assessor was extremely knowledgeable and made the learning relevant and interesting at all times.If you are looking to either refresh your qualifications or to undertake the full course I would highly recommend HBTA and Chris Jones.Thanks to all who made this course possible, keep up the great work.js_loader

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