We are proud of our overall compliance status which has been exemplary at all audits since initial registration. The 2019 audit was conducted more rigorously than most because of the use of third parties.

The ASQA determination regarding the use of third parties to deliver TAE led to the gradual cancellation of the agreements, therefore mitigating any future risk.

The results of the prior audit were:

Audit Date:	25 May 2012
Qualifications audited
Qualification code	Qualification name
BSB31107	Certificate III in Business Administration (Medical)
BSB40407	Certificate IV in Small Business Management
HLT40307	Certificate IV in Massage Therapy Practice (partial dellivery)
BSB60607	Advanced Diploma of Work Health and Safety
TAE40110	Certificate IV in Training and Assessment

Audit Outcome
Was non-compliance identified?	If ‘Yes’, non-compliance type
Yes/No
Yes	Minor: No significant or critical non-compliances were identified. Summary of rectifications required:BSB31107 None. BSB40407 Required to update two assessments from BSB40401, even though not delivering the 07 program and have not delivered it since. HLT40307 Required to make minor modifications to HLTAP401B to improve user friendliness. BSB60607 Required to develop and submit assessments for this qualification which a client had requested be an addition to scope early in the morning on the day of the audit. TAE40110 None. Minor rectifications as specified were undertaken during immediate post-audit period and subsequent ruling of fully compliant received.A full copy of the audit report can be found here.

An audit was undertaken in July 2019 and an extensive report was received. The purpose of the audit was for an addition to scope but the audit also covered several other qualifications.

Was non-compliance identified?	If ‘Yes’, non-compliance type
Yes/No
Yes	Alleged non-compliances were identified in several areas and all have been addressed by the production of a rectification report, which highlighted audit errors, provided additional supporting evidence and Make it Right Strategies. The RTO was deemed fully compliant in December 2019 and notified of the ASQA decision in January 2020. A full copy of the audit report can be found here. It has been annotated where required for clarification and redacted to protect the identity and reputation of third party organisations, trainers and students.